Frequently Asked Questions

Q: What does Mursario do?

A: Mursario is a voice AI assistant that answers incoming calls, schedules and reschedules appointments, confirms visits, and handles basic administrative requests for clinics.

It is designed to support front-desk workflows and reduce missed calls.

Q: Does Mursario replace my front-desk staff?

A: No. Mursario is designed to assist staff, not replace them.

It handles repetitive, time-sensitive calls so your team can focus on in-clinic care and more complex patient needs.

Q: Does Mursario give medical advice?

A: No. Mursario does not provide medical advice, diagnosis, or treatment.

It handles administrative communication only, such as scheduling, confirmations, and general clinic information.

Q: Can it schedule and reschedule appointments?

A: Yes. Mursario can schedule, reschedule, or cancel appointments based on your clinic’s availability and rules.

It can also confirm upcoming visits and reduce no-shows automatically.

Q: Does it work after hours and on holidays?

A: Yes. Mursario answers calls 24/7, including nights, weekends, and holidays.

Patients can book or change appointments without waiting for business hours.

Q: How does Mursario handle emergencies?

A: Mursario is not intended for emergencies.

If a caller indicates an emergency, the system can be configured to route the call to staff or instruct the caller to contact emergency services.

Final responsibility for emergency handling remains with the clinic.

Q: Is Mursario HIPAA compliant?

A: Mursario is designed for administrative communication and follows compliance-aware principles appropriate for healthcare environments.

It does not claim medical compliance certification. Clinics remain responsible for their own regulatory obligations and internal compliance policies.

Q: Does Mursario record or store calls?

A: Call recording and transcripts can be enabled or disabled by the clinic.

Data is handled according to configured retention settings and used only to support administrative workflows and service reliability.

Q: How long does it take to get started?

A: Most clinics can go live within days.

Setup time depends on scheduling complexity and whether you choose self-serve onboarding or assisted setup.

Q: Is there a long-term contract?

A: No. Mursario does not require long-term contracts..

You can cancel or change your plan at any time.