Privacy Policy

At Mursario, we take privacy seriously. This Privacy Policy explains how we collect, use, and protect information when clinics and their staff use our voice AI services.
Mursario is designed to handle administrative communication only and does not provide medical advice.

1. Information We Collect

We may collect the following categories of information:

a) Clinic & Account Information

  • Clinic name
  • Contact person name
  • Email address
  • Phone numbers used with Mursario
  • Configuration settings (hours, rules, routing)

b) Call Metadata

  • Call timestamps
  • Call duration
  • Call outcome (e.g. appointment confirmed, rescheduled)
  • Transcripts of calls if enabled by the clinic

We do not intentionally collect clinical data, diagnoses, or treatment information.

c) Technical Data

  • IP address
  • Browser and device type
  • Usage logs for reliability and security

2. How We Use Information

We use information to:

  • Operate and improve the Mursario service
  • Answer and route calls correctly
  • Confirm, reschedule, or cancel appointments
  • Provide support to clinics
  • Monitor system reliability and abuse prevention

3. Data Processing & AI

Mursario uses automated systems to process voice interactions.

  • AI is used only for administrative workflows
  • Calls are processed according to clinic configuration
  • We do not use customer data to train public AI models

4. Data Sharing

We do not sell personal data.
We may share limited data with:

  • Infrastructure providers (hosting, telephony)
  • Security and monitoring services
  • Legal authorities if required by law

All vendors are required to meet strict confidentiality and security standards.

5. Data Retention

  • Data is retained only as long as necessary to provide the service
  • Clinics may request deletion of data
  • Some logs may be retained for legal, security, or compliance reasons

6. Security

We implement:

  • Encryption in transit
  • Access controls
  • Least-privilege internal access
  • Monitoring and audit logging

No system is 100% secure, but we take protection seriously.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access your data
  • Request correction or deletion
  • Restrict processing

Requests can be sent to: privacy@mursario.com

8. Changes

We may update this policy from time to time.
Updates will be posted on this page.

Last updated: [January, 2026]