Legal & Compliance Summary for Clinics

1. Scope of Service

Mursario is limited strictly to non-clinical, administrative functions, including:

• Answering incoming phone calls
• Providing clinic hours and location information
• Scheduling, rescheduling, and canceling appointments
• Confirming appointments and sending reminders
• Routing calls to human staff when required

Mursario does not:

• Provide medical advice
• Perform diagnosis or triage
• Interpret symptoms
• Make clinical decisions
• Replace licensed medical professionals

2. Medical Disclaimer

Mursario does not provide medical advice, diagnosis, or treatment.

Patients are clearly informed (via voice and/or system configuration) that:

• The service is administrative only
• Medical questions must be addressed by clinic staff
• Emergencies should be directed to emergency services (e.g. 911)

3. Emergency Handling

Mursario is not intended for emergency situations.

If a caller indicates an emergency:

• The system can be configured to immediately route the call to staff or
• Prompt the caller to contact emergency services

Final responsibility for emergency protocols remains with the clinic.

4. Data Handling & Privacy

Mursario is designed with privacy and security awareness appropriate for healthcare environments.

• Handles only the minimum data necessary for administrative tasks
• Does not diagnose or store clinical decision data
• Call recordings and logs (if enabled) are used for quality and operational purposes
• Access controls and data retention policies are configurable

Clinics remain the data controller for patient information handled through Mursario.

5. HIPAA & Compliance Positioning

Mursario is positioned as an administrative support system, similar to a virtual receptionist.

• It does not function as a clinical system
• It does not independently create or modify medical records
• Clinics are responsible for ensuring proper configuration and internal compliance policies

If required, additional safeguards (such as limited PHI handling or restricted workflows) can be implemented.

6. Responsibility & Oversight

Clinics retain full responsibility for:

• Clinical care and decision-making
• Staff supervision
• Emergency procedures
• Accuracy of scheduling rules and clinic information provided to Mursario

Mursario acts as an operational assistant, not a medical authority.

7. Intended Use Statement

Mursario is intended to:

Improve administrative efficiency, reduce missed calls, and lower no-show rates – without interfering in medical care.

Last updated: [January, 2026]